Online Privacy Notice – floravincie

At floravincie, we respect and value the privacy of our customers. This Online Privacy Notice explains the types of personal information we collect at www.floravincie.com (the “Site”), how we use and protect that information, the parties with whom we may share it, and the choices available to you regarding our privacy practices.

By using our Site, placing an order, creating an account, or contacting us, you agree to the practices described in this Notice.

1) INFORMATION WE COLLECT

We collect various types of personal information, including but not limited to:

• Contact Information: Such as name, shipping/billing address, phone number, and email address

• Account Information: Such as login credentials and account preferences, if you create an account

• Payment Information: Such as payment method details and transaction identifiers (we do not store full card numbers where processing is handled by our payment providers)

• Purchase and Order Information: Including items purchased, order history, delivery details, refunds/returns, and customer service history

• Communications: Such as messages you send to our support team, emails, chat messages, or form submissions

• User-Generated Content: Such as product reviews or photos, where applicable

Information We Collect by Automated Means

When you use our Site, we may automatically collect certain information through technologies such as cookies, web server logs, web beacons/pixels, SDKs, and JavaScript, including:

• Device Type, Operating System, Browser Type and Settings

• IP Address, Approximate Location (Country/Region), Language, and Time Zone

• Referring/Exit Pages, Pages Visited, Time Spent, and Browsing Behavior

• Shopping Actions (such as adding to cart, checkout steps, and conversion events)

Cookies & Similar Technologies

Cookies are small files that websites send to your device to recognize your browser, remember preferences, and help provide features. You can manage cookies in your browser settings. Please note: disabling cookies may impact certain Site functions.

Analytics & Advertising Tools

We may use third-party analytics and advertising services (such as Google Analytics and advertising pixels) to understand Site performance, measure conversions, and improve marketing effectiveness. These providers may collect information directly through cookies or similar technologies in accordance with their own policies.

Our Site does not currently respond to “Do Not Track” signals.

2) HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect to:

• Provide products and services, including processing orders, shipping, and returns

• Create and manage accounts and personalize your shopping experience

• Process payments and prevent fraud or unauthorized transactions

• Communicate with you about order updates, confirmations, delivery, and customer support

• Send marketing communications (where permitted by law), including product updates, promotions, and newsletters

• Improve and optimize our Site, product offerings, customer experience, and advertising performance

• Conduct data analysis, including aggregation and anonymization where appropriate

• Comply with legal obligations and enforce our policies and terms

• Protect our business, customers, and platforms from misuse, fraud, or security incidents

You can opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us.

3) INFORMATION WE SHARE

We do not sell your personal information. We may share personal information in limited situations, such as:

• Service Providers who perform services on our behalf (e.g., payment processing, shipping carriers, logistics, email delivery, customer support tools, website hosting, analytics)

• Platform and Technology Partners necessary to operate our e-commerce experience (including Shopline and related tools)

• Legal and Compliance Situations when required by law, legal process, or to protect rights, safety, and property

• Business Transfers (if we are involved in a merger, acquisition, financing, reorganization, or sale of all or part of our business)

We only share information that is reasonably necessary for these purposes.

4) YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Accessing and obtaining a copy of your data

• Correcting or updating inaccurate information

• Requesting deletion of your data (subject to legal/contractual obligations)

• Restricting or objecting to certain processing

• Withdrawing consent where applicable

• Opting out of marketing communications

To request any of the above, please contact us using the details in the “How to Contact Us” section.

5) NOTICE TO CALIFORNIA RESIDENTS

To the extent required under applicable law, California residents may have additional rights relating to their personal information, including the right to request certain disclosures and access or deletion of personal information.

Requests may be submitted as described below in “How to Contact Us.”

6) DATA TRANSFERS

We may transfer and process personal information in countries other than where you reside, including the United States and other regions where our service providers operate. We take appropriate steps designed to protect personal information in accordance with this Privacy Notice and applicable law.

7) HOW WE PROTECT PERSONAL INFORMATION

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and protect your account credentials.

8) DATA RETENTION

We retain personal information only as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and applicable requirements.

9) CHILDREN’S PRIVACY

Our Site is not intended for children under the age of 13 (or the minimum age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can take appropriate action.

10) LINKS TO OTHER WEBSITES

Our Site may contain links to third-party websites. These sites operate independently and have their own privacy policies. We are not responsible for their content or privacy practices.

11) UPDATES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of the Site after changes are posted constitutes acceptance of the updated Notice.

Effective Date: [Insert Date]

12) HOW TO CONTACT US

If you have any questions or comments about this Online Privacy Notice or our privacy practices, please contact us at:

📧 support@floravincie.com