Contact us

Contact Us

We’re here to help — whether you have a question about sizing, styling, an order update, or a return request. Our customer care team will get back to you as quickly as possible.

Customer Support Email

📧 support@floravincie.com
(Recommended — fastest response)

Phone

☎️ +1 838-232-5166

Business Hours

Monday – Friday
9:00 AM – 6:00 PM (GMT-8)

Response Time

We typically respond within 24–48 hours (business days).
During peak seasons and promotions, responses may take a little longer — thank you for your patience.

Helpful Info to Include

To help us assist you faster, please include:

• Your order number (e.g., #12345)

• The email used at checkout

• A short description of the issue

• Photos (if the item arrived damaged or incorrect)

We Can Help With

• Order status & tracking

• Size & fit guidance

• Returns & exchanges

• Payment & checkout issues

• Product questions