FAQ

Frequently Asked Questions (FAQ)

What payment methods do you accept?

We accept PayPal and Shopline Payments (credit/debit cards and supported digital wallets, depending on your location).
All transactions are securely processed through trusted payment providers.

How long does shipping take?

Orders are typically processed within 1–3 business days.
Delivery usually takes 5–15 business days, depending on your location and the shipping method selected.

Do you ship internationally?

Yes — we ship worldwide.
✅ Free shipping is available on orders over $79.

What is your return policy?

We offer free returns within 30 days of delivery.
Items must be unused, unwashed, and returned in original condition with tags and packaging intact.

How can I track my order?

Once your order ships, we’ll email you a tracking number and tracking instructions.
Please allow 24–48 hours for tracking to update after shipment.

What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery and include photos of the item and packaging.
Our support team will assist you promptly with a replacement or refund solution.

Can I cancel or change my order?

If you need to cancel or update your order, please contact us as soon as possible.
Once an order has been processed or shipped, it may no longer be possible to cancel or modify it.

How can I contact customer support?

You can reach us anytime at:
📧 support@floravincie.com
📞 +1 838-232-5166
Business Hours: Mon–Fri, 9:00 AM – 6:00 PM (GMT-8)